If you lose a file, you need to make sure to restore it before the next backup kicks in and removes the file for good. CONSīackblaze relies on the computer state for backups, and doesn't give a huge number of options for data recovery. Cost for the amount of storage is lower than most providers without having to rely on cold storage options. A few simple clicks, a private key for encryption, and it runs quietly in the background when connected to the internet uploading data as specified in your options. The best part of this software is how easy it is to configure and setup. Setup on our server and workstations was seamless and easy to manage from any device. Information for Canadian, UK, EU, and Japanese customers.For our small business, the software was a huge success and came in handy when one of our back drives went bad. Note: Returns can not be dropped off in person.īackblaze can not refund any customs, fees, tariffs, taxes or duties leveraged by the recipient's government, however you may be able to apply for a refund if you paid anything additional upon delivery. Returns without a printout of the correct billing information may not be able to be returned. Make sure the USB drive purchase shows up on that page - if it does not, you may be signed in to the incorrect account. Include a print out of your Billing page from the Backblaze account that placed the order for the USB drive. To access the Billing page, sign in to your Backblaze account, navigate to "Billing" on the left column, and click the "Print" button. Please do not include any packing peanuts. Once you're ready to return the drive within 30 days of receiving it, erase the drive, pack it back in the inner box, including any cables or power adapters that were included. To take advantage of this program, place a USB drive order using the standard process. Refunds will be sent to the same card that was used to purchase the drive. The Billing page will also reflect the refund. A status email for refunds is typically sent depending on account settings. Once the drive has been received, the refund will be processed within a few business days.Returns can not be dropped off in person. If you can specify delivery days with your shipper, please note Backblaze can not receive shipments on Saturdays or Sundays. It's not necessary to ship with a fast and potentially expensive service, however we do recommend that you use one that supports a tracking number in case the package does not arrive.All USB restores are prepared and shipped from the U.S., even if your data is stored in a non-U.S. Packages that arrive postage due, or have taxes, fees, duties, customs or fees upon delivery will be refused. Arrange to have them prepaid before shipping or billed to the shipper (you). Customers are responsible for return shipping costs back to Backblaze, and for customers outside of the USA, Backblaze will not pay for taxes, duties, customs or fees.You're free to order as many as you want, however only 5 of them can be returned. To make sure this program remains available to all Backblaze Personal Backup and Business Backup customers, there is a limit of 5 returned drives per account per 12 month period.The 30 day timer starts the day you receive the drive, and stops when the returned drive is postmarked.This is a great option if a customer needs to restore a large amount of data but does not need to keep the USB drive after the recovery. Backblaze offers refunds for returned drives ($189 for USB hard drives) within 30 days of receiving the drive, effectively making the process of restoring free! The Restore Return Refund program is for Personal Backup and Business Backup customers who do not need to keep a USB drive after they've recovered their lost data.
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